BlackBelt – Troubleshooting the Windows OS

ATTENTION! This course is taught in english!

This course teaches you how the OS really works and how to troubleshoot it effectively. It is applicable to every OS from NT 4 to Windows 10 – both servers and clients. Learn to troubleshoot the hardest errors and raise your abilities above others! Let a world class presenter and troubleshooter teach you all tricks up his sleaves. Sami’s BlackBelt Troubleshooting session has been selected as the Best Session in TechEd North America 2014, TechEd Europe 2014 and TechEd Australia 2013 so you be sure to learn a lot in the most entertaining and effective way!

 

Level: 400

Target audience: This training is meant for all administrators who want to deepen their knowledge and troubleshooting skills in Windows. It is also suitable for people who think they know everything about the Windows OS… It’s a deep dive course and surely in no way suitable for only the beginners but for seasoned administrators as well (I guarantee you won’t be disappointed!). If someone want’s to become a true BlackBelt troubleshooter you should first take this course which is more Tools-oriented and then continue to take the BlackBelt – Advanced Troubleshooting the Windows OS -course which is more Content-oriented.

Prerequisites Basic experience with Windows Administration, Basic understanding of Active Directory, Basic understanding of networking infrastructure.

Coursegoals: This four day course trains you how to become a better troubleshooter of any environment that runs on Windows. The best way to become a great troubleshooter is to learn from the ground up. The biggest flaws people do while troubleshooting are that they believe that Administrator account should be used for troubleshooting or that in Windows processes can execute code – Both are incorrect. So usually people troubleshoot the wrong objects with too few permissions.. How could that work? It can’t and there’s a good reason for you to join this training.

Material: Labmanual and slides.

Detailed content description (Agenda):

 

Troubleshooting methodology

◾What are we against?

◾How to isolate the error

◾How to document the error

 

Tools and procedures for troubleshooting Windows

◾Most important tools for troubleshooting

◾Appropriate permissions

 

OS Internals

◾Windows modes

◾Processes and threads

◾Services and programs

 

Registry Internals

◾Registry structure

◾How to manage the registry

 

Troubleshooting of the SLOW

◾Slow startup/logon

◾Slow operations

◾Memory/Disk/CPU bottlenecks

 

Troubleshooting security related issues

◾Security internals of Windows

◾How to troubleshoot issues related to permissions

◾How to troubleshoot issues related to domains

 

Troubleshooting network issues

◾Best practises to troubleshooting network issues

◾Monitoring network activity

 

Troubleshooting device drivers

◾How Windows uses its Driver Store

◾How to troubleshoot device drivers

 

Unbootable machine troubleshooting

◾Safe modes and other advanced startup modes

◾Windows PE/RE internals

◾Tools for fixing an unbootable OS

 

Basics of debugging and debuggers

◾How to debug a machine

◾When to debug a machine with an actual debugger

 

BSOD internals

◾How BSOD works and how to make one

◾How to analyze memory dumps